Privacy Policy

  1. Who we are
    Happy Threadz is a clothing brand based in Bengaluru, India.
    Contact: thehappythreadz@gmail.com
  2. What information I collect
    When you place an order
    Your name and delivery address
    Your email address and phone number
    Your payment details — handled securely by my payment provider; I never see your full card number
    When you browse the site
    Basic analytics: which pages you visit, how long you stay, what device you're using
    Your IP address (collected automatically by my website platform)
    Cookie data — see Section 6
    When you contact me
    Whatever you share in your message (email, contact form, social media DM)
    Children’s privacy
    My site is for adults. I don't knowingly collect data from anyone under 13. If you think your child has shared information with me, email me and I'll delete it right away.
  3. Why I collect it
    I use your information only for these reasons:
    To process and ship your order
    To send you order confirmations, shipping updates, and delivery notifications
    To handle returns, exchanges, and refunds
    To respond to your questions and messages
    To send you occasional news about new collections — only if you've signed up for this, and you can unsubscribe any time
    To keep my website running smoothly and fix any issues
    To comply with tax and accounting rules (I'm required by law to keep certain records)
  4. Who I share it with
    I don't sell your data. Full stop. I share it only with the services I need to run the business:
    Service Why I use them
    Payment gateway  To process your payment securely
    Courier / delivery partner To ship your order to you
    Email platform To send order and shipping notifications
    Website platform  To run the store
    Analytics (e.g. Google Analytics) To understand how people use my site
    Each of these services has its own privacy policy. I only share what they need to do their job.
    I may also share your information if required by law — for example, if a court or government authority asks for it.
  5. How long I keep your data
    Order records: 7 years (required by Indian tax law)
    Your account details: as long as your account is active, deleted within 90 days of account closure
    Marketing preferences: until you unsubscribe
    Support messages: 3 years after the issue is resolved
  6. Cookies
    My website uses cookies — small files saved to your browser that help the site work properly.
    You can turn cookies off in your browser settings. If you turn off essential cookies, some parts of the site (like the cart) may not work.
  7. Your rights
    You have the right to:
    See what data I hold about you — just ask
    Correct anything that's wrong
    Ask me to delete your data (subject to legal record-keeping requirements)
    Unsubscribe from marketing emails at any time — use the unsubscribe link or email me
    Complain to a data protection authority if you feel your rights haven't been respected
    To exercise any of these rights, email us at the email address provided above. I'll get back to you within 30 days.
  8. How I keep your data safe
    My payment provider is PCI-DSS certified — your card details are protected by bank-level security
    My website uses SSL encryption (the padlock in your browser)
    I use strong, unique passwords and two-factor authentication on all accounts
    Only I have access to your personal data
    I take security seriously, but no online system can be completely guaranteed. If I ever become aware of a data breach that affects you, I'll let you know as soon as possible.
  9. Grievance Officer (required by Indian law)
    Name: Reshma Gafoor
    Response time: Acknowledged within 48 hours, resolved within 30 days.
  10. Changes to this policy
    If I make any significant changes, I'll update this page and let registered customers know by email. The 'Last updated' date at the top will always show when it was last changed.